SmartLife Easy Exchange
Introducing the First-Ever Smart Door Lock Exchange Program in Bangladesh!
SmartLife is thrilled to bring you the Easy Exchange offer—a first-of-its-kind opportunity in Bangladesh that lets you exchange your smart door lock for another model, easily and without hassle. If you purchase an eligible smart door lock from SmartLife, you can exchange it within 30 days for a predefined fee, as long as your lock is in pristine condition and free from any physical damage.
Worry-Free Upgrades and Downgrades
With the Easy Exchange offer, you can upgrade or downgrade your smart door lock within 30 days of purchase. This means you can make your initial purchase without any worries—if you change your mind, you have the freedom to choose another model that better suits your needs.
Eligibility and Conditions
The Easy Exchange offer is available for almost all SmartLife smart door locks, and it's important that the lock is kept in pristine condition—meaning no physical damage or wear—to qualify for an exchange. Details of the lock models and exchange fees are listed below on this page. Whether you wish to upgrade to a more advanced model or switch to a simpler one, the choice is yours.
Easy Exchange Fees
The exchange fee for SmartLife smart door locks depends on the model you are exchanging and the model you wish to receive. The fees are determined based on the difference in value between the two models, along with an exchange fee. Please see the detailed exchange fee list below.
Smart Lock Exchange Fees
Re-installation Fees
How to Exchange
If you're interested in exchanging your smart door lock, call 09666-770809 for exchange queries. Our team will visit and inspect the condition of your door lock, and inform you of the applicable fees.
Frequently Asked Questions (FAQs)
Almost all models of SmartLife smart door locks are eligible for the Easy Exchange offer. Please check the Easy Exchange Fees Section or contact our customer support team (09666-770809) to learn details.
The exchange fee varies depending on the model you wish to exchange and the model you want to receive. Please check the Easy Exchange Fees Section or contact our customer support team (09666-770809) for exact fee details.
Yes, with the Easy Exchange offer, you can choose to upgrade to a more advanced model or downgrade to a simpler one within 30 days of purchase.
The Easy Exchange offer is valid for 30 days after your purchase and installation date. Within this 30-day period, you are entitled to an exchange. If you wish to exchange your current door lock even after 30 days, our team will visit and inspect your current lock and decide if it can be offered for an exchange, but there is no guarantee that you will be able to exchange it after 30 days. After 30 days, the standard guarantee and warranty policies will apply.
Your smart door lock must be in pristine condition, with no physical damage or signs of wear, to qualify for the exchange offer.
Smartlife smart door locks, which were returned from exchange or other reasons are not sold again to retail customers. They are sold to third parties in bulk at discounted rate (minimum purchase quantity: 10 units per model). Please contact our helpline: (09666-770809) if you are interested in bulk purchase of exchanged door locks (subject to availability). The exchanged door locks enjoy the same warranty policy of the brand new door locks.
For any type of information or question please contact our customer support team (09666-770809).
